Shipping & Returns Policy
SHIPPING
Toronto & Surrounding Areas
(Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham)
• Local delivery flat rate: $9.99
• Free delivery on orders over $65 (before tax)
Rest of Ontario
• Flat rate shipping: $14.99
• Free shipping on orders over $99 (before tax)
Other Province
• Shipping fees are calculated based on the total weight
• No free shipping available
Order & Delivery Process
Once your order has been placed, you will receive a confirmation email with your receipt and order details. Please note that this confirmation does not indicate acceptance, but simply confirms that we have received your order. All orders are subject to availability and confirmation.
Once your order has been confirmed, we will begin processing it. Our current processing time is 1–5 business days. Once your order has been fulfilled, you will receive another email with tracking information.
We will choose different carriers to ship your order as needed. Please note that there may be an extra charge for oversized products and cat litter orders.
RETURNS
We offer a 14-day return policy, which means items must be returned within 14 days of receiving your order. To be eligible for return, items must be:
- In new, unused, and undamaged condition
- In original, unopened packaging
- In resellable condition
Please note original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
Non-Returnable Items
For safety and hygiene reasons, we are unable to accept returns on items that comes into direct contact with cat’s skin or fur, including but not limited to grooming supplies, collars, harnesses, clothing, litter boxes.
How To Start a Return
To initiate a return, please email us at hello@purrthings.ca with your order number and a brief description of the item(s) you’d like to return. Our team will be happy to review your request and provide return instructions.
purr things reserves the right to reject any returns that do not meet the above criteria. Rejected items will be returned to the original shipping address at the customer’s expense.